Complaints Procedure

Find out all you need to know below.

If something isn’t quite right we want to hear from you so we can turn it around as soon as possible.

The easiest and quickest way to let us know is by sending an email to info@castle-school.co.uk

Or give us a call on 01273 748185

If you prefer you can also reach us by post, though it will naturally take a little longer. Write to us at:

Castle School of English
12 Dyke Road
Brighton
BN1 3FE

Once we receive your complaint, our team will aim to resolve this for you within 3 working days. Where that isn’t possible, your complaint will be passed to our specialist resolution team who will send a written acknowledgement within 5 working days and will aim to send you a final response within 4 weeks.

The majority of our complaints are resolved within 4 weeks, but if there is any change to this timeframe, we will update you and send a final response no later than 8 weeks from receipt of your complaint.